Intuitive insurance claims access for brokers on any device
The eServe insurance portal for brokers provides immediate online access to customer claims data from any device. The portal enables 3000+ brokers to see:
- Real-time insurance claim status tracking
- Clear identification of suppliers allocated to claims (repair shops, etc.)
- Next steps and timelines in the claims workflow for each individual claim
Now brokers can instantly retrieve their customer’s claim information 24/7 from a desktop, tablet, or mobile device. No more threat of leaving for a better broker experience elsewhere. And calls to customer service have slowed, allowing AXA to greatly reduce call center costs.
Additionally, AXA launched a customer version of eServe that enables policyholders to directly access information about their claims – another boost to customer satisfaction.
AXA will continuously improve the eServe portal to provide additional benefits to brokers and customers. Since the platform is highly scalable, adding more brokers and more functionality isn’t a problem, and changes can be made without disruption.
More importantly, using OutSystems gave AXA the means and vision to achieve future legacy system modernization and digital transformation across the organization.