A Rite of Passage for Every New Zealander
Waka Kotahi New Zealand Transport Agency (NZTA) is responsible for ensuring safe, seamless, and accessible travel for every citizen and visitor to the country. A big part of this responsibility is making sure new drivers are suitably qualified, which involves overseeing a rite of passage for every New Zealander—obtaining a driving license.
The first step for anyone on their journey to earning a driving license is to pass the Road Code proficiency test. NZTA carries out approximately 185,000 of these tests every year at more than 100 sites and 15 mobile locations nationwide.
However, this process hasn’t always been seamless. The technology supporting the testing system was outdated and no longer supported. This posed a significant business risk to the agency.
The mobile testing locations required pre-configured software on dedicated devices, limiting access. And, a lack of integration between the Driver License Theory Testing platform and the Driver License Register meant data had to be entered manually—a process that was inefficient, error-prone, and open to fraud.
In line with the government’s Digital Public Service Strategy, NZTA set out to design a more modern, flexible, and efficient way to conduct its tests.