Low-Code Development Guide

Low-code is not just about accelerated app development. It’s about creating and managing innovative, business-critical software more efficiently.

Low-Code Use Cases

As the pressure increases on IT to deliver more sophistication and apps, many organizations are turning to low-code development. But, what can you really build with low-code?

When Should You Use a Low-Code Platform?

Different low-code platforms cover different use cases. Some are useful for small projects, others for business process automation, and then there is the high-performance low-code platform that addresses a robust set of needs and requirements.


Basic Low-Code: Create Simple Departmental Apps

The most simple low-code platforms (those that cater to business users or citizen developers) are more suitable for simple departmental apps.


Enterprise-Level Low-Code: Solve Complex Workflows

Some low-code platforms aim to solve simple to more complex workflows on an enterprise level, from business processes to case management.


High-Performance Low-Code: Business-Critical and Customer Facing

Platforms like OutSystems provide the high-performance low-code that allows you to create pretty much anything the business needs.

The following use cases are just some of what high-performance low-code covers.

1. Build Customer and Partner Apps and Portals

From self-service customer and agent portals to commerce mobile apps, organizations can create new and integrated digital experiences with a brilliant UX/UI that runs on any device and touchpoints, whether mobile, web, chat, voice, or AR/VR. As a result, you can provide the consistent, high-quality experience across channels your customers expect.


Here are a few examples of CX applications that you can build with low-code:

Sales and Marketing Apps Customer Self-Service Customer Service and Support
  • Quoting engines
  • Loyalty app
  • Agent portal
  • Channel portal
  • Order entry portal
  • eCommerce flows
  • Mobile and homebanking
  • Claim submission and management
  • Booking and appointment flows
  • Self-service onboarding and registration
  • Loan origination
  • Customer self-service
  • Case management
  • Complaints and management
  • Surveys
  • Service requests
  • Event app

Read how Duvel delivered 7 portals and 2 mobile apps 4x faster

Visit our digital experience page

2. Deliver Internal Business Applications

Instead of buying an off-the-shelf solution that is often hard to customize, organizations can use high-performance low-code to build a portfolio of internal applications fully tailored to the idiosyncrasies of their business at speed. This way, not only are companies able to increase the efficiency of their collaborators but they are also able to increase retention by providing a great employee experience.


Here are a few examples of internal applications that you can build with low-code:

Talent Management Compensation and Benefits Training and Development HR Compliance Workplace Safety
  • Campus mobile app
  • Applicant tracking system
  • Candidate mobile app
  • Employee offboarding
  • Alumni management portal
  • Employee self-service portal
  • Corporate wellness portal
  • Performance management system
  • Succession planning portal
  • Workforce management
  • Employee support chatbot
  • Office management system
  • Health monitoring mobile app

Read how Monadelphous employees get everything in one mobile app

Visit our workplace innovation page

3. Automate Business Processes

With high-performance low-code, organizations can deliver brilliant web and mobile workforce apps, employee portals, workflows, and operational dashboards to support any process—no matter how complicated. And, not only do they always have great UIs that employees love to use but they also easily integrate with existing systems.


Here are a few processes that you can automate with low-code:

B2E Mobile Apps Business Automation Workflow and Collaboration CRM and Analytics
  • Employee self-service
  • Inspection and quality control
  • Branch and store operations
  • Equipment tracking
  • Field and remote operations
  • Case management
  • Order to cash
  • Asset, inventory, and fleet management
  • Billing, payments and finance
  • Government services back offices
  • Intranet
  • Employee directory
  • Vacations, timesheets, expenses
  • Supplier and contract management
  • Project management
  • Customer 360
  • Call center
  • Customer service
  • Performance management
  • Operational dashboards

Read how Mercy Ships streamlines HR processes and volunteer applicant experiences

Visit our Process Automation page

4. Modernize Outdated and End-of-Life Applications

Customized packages or aging systems are expensive to maintain, affect performance and customer satisfaction, and are difficult to change. However, organizations can gain the high-performance needed to break the stalemate and modernize large systems in months instead of years–all with low-code. Using a combination of fast visual development, easy integration, and rock-solid scalability, organizations can digitally re-platform with confidence and speed.


Here are some apps that organizations can modernize with low-code:

Energy and Utilities Banking and Financial Services Retail and Logistics Insurance
  • Billings, collections and payments
  • Settlements and reconciliation
  • Scheduling
  • Position management
  • Bidding
  • Factoring
  • Loan loss
  • Provisions
  • Risk management
  • Impairments
  • Product and contract management
  • Commerce core
  • Terminal management
  • Dispatch and control
  • Policy administration
  • Product administration
  • Pension fund engine
  • Claims handling

Read how Green Cargo is driving innovation and incremental cloud migration

Visit our App Modernization page


Explore what you can do with OutSystems high performance low-code.

Watch our IT leaders demos

What Industries Use Low-Code?

A high-performance low-code platform like OutSystems is suitable for any use case across all industries. Here’s what your industry peers have delivered with low-code.

Low-Code for Retail Banking and Financial Services

Read how Corporate One fuels agility and high-speed digital innovation

Visit OutSystems for banking page

Low-Code for Insurance

Read how Van Ameyde improved time to resolve claims by 30%

Visit OutSystems for Insurance page

Low-Code for Government

Read how Worcestershire County Council powers citizens’ digital self-service

Visit OutSystems for Local Government

Low-Code for Higher Education

Read how Kent State University transformed the student, staff and IT experience

Visit OutSystems for Higher Education

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