Fundamental Business Transformation Through Rapid Customer Journey Digitization

Thomas Foege, Engagement Manager, McKinsey

Digital is changing the nature of the game for businesses in all industries, and is fast becoming a matter of survival. McKinsey & Company has developed a methodology—and implemented it more than 80 times—for delivering best-in-class customer journeys and zero-based radical processes redesign. This methodology enables us to quickly deliver digital within 16-18 weeks inside the core of the business, while building the capabilities to sustain and evolve. In this session, we explain why customer journeys should be the base of every digital transformation. We’ll show you, based on a joint client example, how it works, and how we collaborate with OutSystems from a technology and implementation perspective.

Related Tags
  • Customer Experience
  • Digital Transformation
  • Active
Other resources you might enjoy:
Logistics Giant Estafeta Uses Web and Mobile Apps to Deliver Nearly 43 Million Packages Per Year

Learn how Estafeta—Mexico's second-largest logistics company—used OutSystems to deliver 30+ web and mobile applications that "power" logistics processes and customer-facing operations.

GarantiBank Moves Core End-to-End Processes to the Cloud to Improve Agility

Working with OutSystems to deliver process digitalization in the cloud, GarantiBank improved efficiency in just 6 months.

Green Cargo Drives Incremental Cloud Migration on OutSystems

Learn how eco-friendly rail logistics company Green Cargo has rediscovered its innovation mojo, delivering digital innovation up to 10x faster with OutSystems.