Grupo Marista Delivers Online Appointments With OutSystems and Achieves Better Customer Service and Fast ROI

A healthcare organization in Brazil used OutSystems to deliver a web portal and mobile app for online scheduling of appointments that improved customer service and achieved ROI in eight months.

75% reduction in solution development time

75% reduction in solution development time

ROI in eight months

ROI in eight months

500 users since launch

500 users since launch

Clear differentiation through customer service

Clear differentiation through customer service

Laércio Loureiro
"OutSystems provides Grupo Marista with technology resources that meet the needs and the speed of today’s businesses."Laércio Loureiro, IT Manager

Patient Appointment Pain

Challenge - Grupo Marista is a faith-based organization that is active in the areas of education, social services, and healthcare in South-Central Brazil. The organization owns two hospitals and provides more than 450,000 healthcare appointments each year. It was looking for a solution that would optimize the scheduling of doctor appointments, reduce costs, and provide better access to patients.

A Low-Code Cure

Solution - Grupo Marista used OutSystems to develop a web portal and mobile app for scheduling doctor appointments online. It took two developers two months (instead of the eight months needed for traditional development) to deliver the solution. What makes this much faster time-to-market even more remarkable is that it was delivered for both the web and mobile.

Grupo Marista currently has a team of 10 developers using OutSystems to deliver 10 projects for improving customer digital experiences by delivering mobile apps or web apps and portals. The adoption of OutSystems by Grupo Marista changed the software development mindset and how delivery processes like change management and release management were executed. It also forged closer relationships between business areas, accelerated delivery, and offered the ability to have multiple approaches to each solution.

Healthier Customer Satisfaction

Results - The new solution delivers differentiation in customer service, with a new, easy-to-use channel that benefits from integration with the ERP systems. This was the strategic business goal of Grupo Marista. The new solution has won over 500 users since its launch and it achieved ROI in eight months as measured by the increase in volume of scheduled appointments, the decrease in late appointment cancellations, and improved customer satisfaction.