Double Volunteer Recruitment Without Doubling the Trouble
Mercy Ships is a faith-based international development organization that deploys hospital ships to some of the world’s poorest countries, delivering vital, free healthcare to people in desperate need.
Founded in 1978, Mercy Ships has worked in more than 56 countries, providing services valued at more than £1.2 billion over the past 40+ years. In recent years the charity has had one hospital ship in service called Africa Mercy.
But early in 2021, Mercy Ships will launch the world's first purpose-built civilian hospital ship, "Global Mercy", more than doubling the charity's surgical and training capacity. Recruitment—which was already a global year-round effort—needed to scale to 3,500 volunteers annually. The charity will need to process over 7,000 applications annually to crew both ships fully.
"Every year, Mercy Ships draws volunteers from more than 40 countries, including medical professionals, mariners, teachers, and other professionals," explains Heather Peterson, senior director of talent acquisition at Mercy Ships. "Each role requires a unique skill set, and our exhaustive selection process was time-consuming for our staff as well as candidates."