Randstad is a global leader in the Human Resources industry and sees its responsibility as taking an active role in developing the industry. In 2011, they provided employment for over 576,000 people around the world.
Randstad manages the operations and administrative processes for medical staff placement in several healthcare units in Portugal. The processes include planning medical staff schedules, invoicing customers, timesheet processing, processing billable hours, and issuing payslips to the medical staff.
These processes required handling several manual activities, partially supported by multiple, disconnected legacy components, and loosely integrated with Randstad’s ERP system. Quality and business controls required significant manual validations and auditing processes that hindered productivity and made it costly to grow the business.
For example, medical staff reported their hours to consultants via short email messages or phone calls. Every month each consultant required a full week in isolation to consolidate this information into timesheets that would allow calculation of payments and invoicing to medical staff and customers. During that week, more time sheets would arrive and would have to wait in a queue for the next batch of work.
Faced with these types of challenges, the business unit sponsored a new project to create an application that would automate and simplify business processes (scheduling, doctor’s databases, payments and invoicing, timesheets, payslip processing, and auditing.) The project also had three integrations, including a custom built ERP and, most importantly, collaboration with other business units.