Randstad is a global leader in the Human Resources industry and sees its responsibility as taking an active role in developing the industry. In 2011, they provided employment for over 576,000 people around the world.
Randstad’s customer portal was a two-year-old .NET system serving more than 20,000 users, suffering severe performance problems, and not keeping up with current business needs. After a detailed analysis, Randstad’s IT team estimated that adding a 20 percent increase in functionality would take six months to develop in .NET. But the real challenge was how to future-proof the system to support low-cost and immediate change.
Throughout the portal's existence, business requirements changed, processes and workflows were adjusted, and new needs were identified (real-time reporting, timesheet approvals, document management, expense validations, and a growing user base). But above all, the overall performance of the system was not coping with extra demand.
It took a full year to develop the original portal. The architecture was becoming increasingly more complex to maintain and develop and was hindering IT from efficiently delivering new features in a short timeframe. For example, ramping-up developers to perform bug fixes took two weeks when some changes needed to be deployed in a couple of hours.
Randstad made a strategic decision to use OutSystems Platform. Choosing OutSystems gave IT the ability to respond quickly to business needs and virtually eliminate change request backlogs. OutSystems also delivered applications with an amazing user experience that could deploy across any device type.
Randstad knew that by using OutSystems Platform instead of traditional .NET development, they would lower maintenance costs, respond quickly to future change, and reduce the ramp-up overhead of new developers.
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