ECHO: simplified, centralized, and customized claims handling
Understanding the importance of fluidity and flexibility to their market, Van Ameyde used OutSystems to build and deploy its European Claims Handling Optimization (ECHO) system, which now provides customized claims handling based on each customer’s service level agreement and their specific country’s requirements.
ECHO maintains standardized end-to-end resolution flows, centralized claims handling information, tight integration to the SAP backend, and an easy-to-use front-end interface to their 700+ employees across Europe.
ECHO has exceeded Van Ameyde’s and its customers’ needs, providing a 30% improvement in the time to resolve a claim. The system is also highly flexible (and is constantly being enhanced), needing only four weeks to push out new releases and only 20 days to add a new feature.
OutSystems has effectively given Van Ameyde a leg up on the competition, helping the company to process more than 400,000 claims a year and being scalable enough to handle many more without impacting service - a major boost in the claims handling world.