Worcestershire County Council Powers Digital Self-Service
Worcestershire County Council powers digital citizen self-service with OutSystems, delivering £4.7 million of efficiency savings over five years.
Results - The apps LGSS is creating with OutSystems are already producing some significant cost savings. Northamptonshire County Council, for example, estimates it will save £200,000 a year by minimizing fraud with its waste disposal permit app.
Multi-tenancy in OutSystems means that the councils that signed up for the blue badge app will see some big savings, with development costs at around one-third of what they would be if the councils had tried to develop the app on their own.
“One of the reasons we exist is to help cash-strapped public sector agencies do more for citizens while spending less,” Cheryl says. “OutSystems multi-tenancy capabilities make it much easier to do that.”
Now, the digital team can also quickly onboard and train people from a variety of technical and non-technical backgrounds. “OutSystems is great for letting people see the overall process,” Cheryl explains. “Our developers can think about the end-to-end user journey, not just the specific bit of functionality they’re working on.”
In its first year of using OutSystems, LGSS has put eight apps into production and has another four in development, and the platform is a critical piece of the digital team's future strategy. “We get all the control we need—yet we get all the acceleration of not having to rebuild things,” says Dan Blundell, Digital Technology Manager at LGSS. “We can spend our time on the valuable stuff like integration and business logic without the restrictions that supplier platforms typically impose.”
“And OutSystems is ideal for DevOps,” Dan continues. “The platform works the same way a software team works, but all the complexity is abstracted and automated. Plus, performance monitoring is all built in as if we're running our own servers without having to do the laborious bit of actually managing them. We get all the insight with very little effort.”